Refund Policy
We have a 30-day return policy, which means you have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at any time at coipdfty@163.com. If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.
If you have any return questions, you can always contact us at coipdfty@163.com.
Damages and problems
Please inspect your order upon receipt and if the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the problem and take the correct action.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items) and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a particular item, please contact us.
Unfortunately, we do not accept returns of special order items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return your item and once the return is accepted, please purchase the new item separately.
Refunds
Once we have received and checked your return, we will notify you and let you know if the refund has been approved. If approved, the system will automatically refund you in the same way you originally paid. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at any time at coipdfty@163.com. If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.
If you have any return questions, you can always contact us at coipdfty@163.com.
Damages and problems
Please inspect your order upon receipt and if the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the problem and take the correct action.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items) and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a particular item, please contact us.
Unfortunately, we do not accept returns of special order items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return your item and once the return is accepted, please purchase the new item separately.
Refunds
Once we have received and checked your return, we will notify you and let you know if the refund has been approved. If approved, the system will automatically refund you in the same way you originally paid. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.